. Provides a dynamic modern approach: Includes a vivid conceptualization of the exact nature of business communication - what it is and how to do it well in the 21st Century

. Avoids academic tone and jargon: Written to be accessible and make the material come alive for students

. Offers a chapter on visual tools for communication: Step-by-step instructions are given for building high-impact PowerPoint slides, mastering e-mail communication, and leaving clear voice mail messages

. Enhances discussion of managing speech anxiety: The causes, symptoms, and methods for managing anxiety, including mind-body techniques, are thoroughly examined

. Includes a special article on performance anxiety: A contribution from Corey Goldstein, M.D., a nationally recognized expert on performance anxiety, offers additional help and techniques for managing debilitating anxiety