Résumé de "The 21st Century Supervisor : Nine Essential Skills For Frontline Leaders"

This resource gives novice and expert supervisors the strategies they need to deal with common work situations. A great training tool for supervisors who are too busy to go through a formal training program, this accessible book speaks to users in a friendly, down-to-earth style, with worksheets and development plans that enable readers to put the information to use right away. This book can-be used in conjunction with a training workshop, or it can be employed independently as a self-study resource.